Frequently Asked Questions
Everything you need to know about shopping at PONT-DES-ARTS
What are your standard shipping times?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer international shipping?
Yes, PONT-DES-ARTS ships to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
All our products come with a one-year limited warranty against manufacturing defects. If you experience any issues with the quality of your purchase, please reach out to our customer service team.